The Secret of Our IT Support
We understand how important it is for your business that all IT systems are functional. IT support problems plague many businesses and can impede growth. A fast response is the hallmark of a great support provider, so you should always judge them by how quickly they address the problem.
Proper advice is another necessity, and is often worse than simply a slow response. If they do not resolve your problem, the provider is useless. An IT support provider should offer as many resolutions as the times it responds quickly to the issues. Both are always concerns when outsourcing such responsibilities.
We offer accountability and control, with a proactive approach every time. Based in London, we offer support throughout the area in addition to IT Support Oxford IT Support Oxford
What We Offer
Our IT Support is essentially what we are known for. As our capabilities have expanded, so has our client base. There are many aspects to our services; the goal is for all of our clients to receive:
- High-quality technical support, available 24 hours a day, every day of the year. Each call matches the provisions of our Service Level Agreements (SLAs)
- A response time averaging four minutes. Once the call is logged, engineers are ready to phone the client and get to the bottom of the problem.
- Visibility into all of our actions we offer the best IT Support London . Through an online portal, they can see the steps taken to resolve a problem. In addition to transparency and accountability, clients receive a target time for completion of the work.
- High resolution rates compared to strict industry standards.
- Close monitoring of hardware with trend analysis, prevention, and resolution before an issue escalates to a larger problem.
- Control over their systems and information. Key users have VIP access, so they can make decisions and manage the structure of their IT systems.
- Centralized service, from the facilities located in London and Milton Keynes.